Contact us

At Hoisthaven, we are committed to providing excellent customer support across the United States. Whether you have questions about a product, need help with your order, or require technical assistance, our team is here to help.

How to Reach Us
• Email: support@hoisthaven.com
• Phone: ‪+1 (831) 750-3910‬


Response Time

We strive to respond to all inquiries within 24–48 business hours. Please allow extra time during weekends and federal holidays.

Support Hours (U.S. Eastern Time)
• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday & Sunday: Closed (emails will be answered the next business day)

Assistance We Provide
• Order status & shipping updates within the U.S.
• Returns, refunds, and exchanges (see our Return & Refund Policy)
• Product details and recommendations
• Technical support for purchased items
• General store inquiries

Important Notes
• For urgent issues with an existing order, please include your order number in your email or phone message.
• To ensure faster service, please use one communication channel (email, phone, or contact form) at a time.